Refund policy

Return and Cancellation Policy

Order cancellations
Orders may be cancelled within 2 hours of purchase. To request a cancellation, please contact us as soon as possible. After 2 hours, please contact us to ask whether your order can still be cancelled. If production or order preparation has already begun, the order can no longer be cancelled.

Returns for non-personalized products
Non-personalized products may be returned within 7 days of delivery if they are unopened, unused, and in their original packaging. The buyer is responsible for return shipping costs. Please contact us within 7 days of delivery to request a return and receive return instructions.

Personalized products
Personalized or custom-made products are not eligible for a change-of-mind return. This does not affect your rights if an item arrives damaged or a package is lost.

Lost packages and damaged items
If carrier tracking confirms that your package was lost, or if your item arrives damaged, please contact us within 7 days of delivery or confirmation of loss. For damaged items, include clear photographs of the damaged product and packaging. For lost packages, include your order details and tracking information. Once the claim is approved, we will send a replacement.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition in which you received it, unused, with any tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
If a refund is approved, it will be issued automatically to your original payment method within 14 business days. Please remember that your bank or credit card company may require additional time to process and post the refund. If more than 14 business days have passed since we approved your refund, please contact us through our store contact page.