Refund policy

Return and Cancellation Policy

Order cancellations
Orders may be cancelled within 2 hours of purchase. To request a cancellation, please contact us as soon as possible. After 2 hours, please contact us to ask whether your order can still be cancelled. If production or order preparation has already begun, the order can no longer be cancelled.

Custom and personalized products
Custom, personalized, and made-to-order products are generally final sale and are not eligible for returns or refunds. Exceptions apply only when carrier tracking confirms that the package was lost, or when the item arrives damaged.

Lost packages and damaged items
If carrier tracking confirms that your package was lost, or if your item arrives damaged, you must notify us within 7 days. For damaged items, please include clear photographs of the damaged product and packaging so we can review the issue. Once the claim is approved, we will send a replacement. Refunds are not normally provided for lost or damaged custom products when a replacement can be supplied.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition in which you received it, unused, with any tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
If a refund is approved, it will be issued automatically to your original payment method within 14 business days. Please remember that your bank or credit card company may require additional time to process and post the refund. If more than 14 business days have passed since we approved your refund, please contact us through our store contact page.